FAQ
What should I expect during a session?
Each session is tailored to your needs. At the beginning of the session, you will have the option to choose a massage oil aromatherapy scent or opt for unscented. We then begin with a brief check-in to understand how you’re feeling that day, followed by the treatment time focused on relaxation, tension relief, and overall well-being.
Do you provide insurance receipts?
Yes, receipts are provided for insurance reimbursement. Coverage depends on your provider and plan, so it’s recommended to verify with your insurer prior to your appointment.
How do I book an appointment?
Appointments can be booked online through the booking platform.
What is your cancellation policy?
A minimum of 24 hours notice is required to cancel or reschedule an appointment. Late changes and no-shows will be charged the full session fee. For full details, please refer to the Booking Policies page.
What happens if I arrive late?
Late arrivals may result in a shortened session. The full session fee will still apply. Whenever possible, the full session will be honoured; however, if another client is scheduled after your appointment, the session will need to end at the scheduled time.
What payment methods are accepted?
Payment is accepted by credit or debit at the end of your session. A credit card is required at the time of booking to secure your appointment in accordance with the cancellation policy.